Terms & Conditions

Who are we?

·       We are Taylor Travel Management Group B.V.

·       Address: Thermiekstraat 68, 1117BD Schiphol

·       Chamber of Commerce registration number: 5992483

What do we do?

We offer high-end travel support by arranging luxury transport, security and travel management on a national and international level (our Services).

What are you reading?

These are our general terms and conditions (the Terms). You can also find them on our Website. When we refer to you in these Terms, we mean you as a user of our Services.

Questions?

If you have any questions regarding these Terms, do not hesitate to contact us by sending an email to office @ taylortravelmanagement.com or calling +31854013539.

Applicability and Services

1.                     Applicability

1.1.                 These Terms apply to every Quotation and Agreement between you and us and to any use of our Services.

1.2.                 You are responsible for ensuring that every person or passenger using our Services at your request complies with these Terms. You will be liable for any damages resulting from a passenger violating these Terms.

2.                     The Services

2.1.                 We offer high quality and reliable Services. As part of our Services we offer the following:

a.     Arrival Transfer: our driver picks up the passenger from the airport and brings them to a pre-specified location.

b.     Departure Transfer: our driver takes the passenger from a specific location to the airport.

c.      Point-to-Point Transfer: the passenger is transported from a specific starting point to a specific end point.

d.     Chauffeur Hire: our driver operates the passenger's vehicle and takes them to desired destinations.

e.      At Disposal Service: the driver is hired for a continuous period, usually calculated in hours, and drives at the instruction of the passenger.

f.      Guided Tour: the driver acts as a guide and accompanies the passenger to sights or specific locations.

g.     Security Service: the passenger is provided with a security officer for additional safety during the ride.

h.     Fast Track: the passenger receives assistance at the airport from or to the airplane, using special fast track routes at the airport to minimize waiting times.

i.       VIP Airport: the passenger receives the same assistance as the fast track airport service, but with additional benefits such as access to a VIP lounge and transportation to the plane by car instead of on foot.

Bookings

3.                     Quotation and Agreement

3.1.                 You can make a booking request either by e-mail. You are responsible to provide us with complete and accurate information.

3.2.                 Based on your request we will send a quotation setting out the price and availability (the Quotation). The Quotation is valid for 14 days, unless otherwise indicated.

3.3.                 The Quotation is accepted and an agreement (the Agreement) is formed when:

a.     the Quotation is accepted via e-mail;

b.     you have made a payment based on the Quotation; or

c.      we have provided (a part of) the Services as detailed in the Quotation.

3.4.                 We will send a confirmation of the Agreement via e-mail (the Confirmation).

3.5.                 If there is a discrepancy between the Agreement or the Confirmation and these Terms, the Agreement or Confirmation will prevail over the Terms.

3.6.                 You are responsible for checking if the information in the Confirmation is correct. If there is a discrepancy in the Confirmation, please let us know as soon as possible. Otherwise, we will execute our Services as set out in the Confirmation.

4.                     Adjustments

4.1.                 If you want to adjust the Agreement, please let us know as soon as possible. We will do the utmost to meet your request without incurring extra costs.

4.2.                 The following applies to adjustments to the Agreement:

a.     we are authorized to reject an adjustment request, without being in default. If we reject the adjustment and you do not want to proceed with the Agreement, we see this as an cancellation (see article 5);

b.     any accepted request may lead to price changes. These changes are for your expense;

c.      if you want to move the Service to a later date, billing will start from the originally agreed date, unless otherwise agreed; and

d.     changes to an Agreement are only binding if they are confirmed by us in writing.

Cancellations and no-shows

5.                     Cancellations

5.1.                 You have the right to cancel an Agreement. If you make a cancellation, a cancellation fee may apply:

5.2.                 We may offset the cancellation fee against any deposit you may have paid us.

5.3.                 If we have made costs based on the Agreement (such as reserving a hotel stay or hiring a third-party supplier), these costs may be charged to you (also if you cancel within the free-cancellation term).

5.4.                 All refunds will be processed within 15 days after the cancellation.

6.                     No-shows

6.1.                 It is your responsibility to be present at the time and place agreed in the Confirmation.

6.2.                 If you cannot find the driver, you must not leave your location and immediately contact us by phone at +3185 401 3539 or contact the driver directly.

6.3.                 If you do not appear at the agreed time and place without a prior notification to us we consider it as a no-show:

a.     for Arrival Transfer or other Services which include pick up at the airport, the driver will wait 60 minutes from the planes’ landing time before we consider it as a no show;

b.     for At Disposal Services, if the driver is sent to a location at your request, the driver will wait for 2 hours. If neither the driver nor we hear anything from you or the passenger within these 2 hours, it will be considered a no-show.

c.      for all other Services, the driver will wait 15 minutes before we consider it as a no show.

6.4.                 In case of a no-show, you will be charged the full amount agreed upon.

Prices and payment

7.                     Prices and additional costs

7.1.                 Our prices are excluding any applicable VAT or other taxes or levies from authorities unless otherwise agreed in the Quotation or Confirmation.

7.2.                 The prices included in the Quotation or Confirmation are preliminary. The final prices will be calculated when the Services have been executed. Any extra service not included in the Confirmation (such as waiting time, overtime, extra stops, additional ours, extra milage etc.) may be charged by us as additional costs.

7.3.                 Tips are not included in the price and are entirely at your discretion.

7.4.                 We may annually apply an inflation correction to the prices mentioned in a Quotation or Agreement on the basis of the Dutch CBS consumer price index (CPI), rounding our prices to the nearest whole number.

8.                     Surcharges

In the evening, nights and on holidays a surcharge might apply. Further, we prioritize the well-being of our drivers and ensure they are well cared for during the Services. In this context, we apply a meal allowance for our drivers under certain service conditions. Please refer to Annex 1 for an overview of the surcharges.

9.                     Payments

9.1.                 We provide electronic invoices via email free of charge. If you wish to receive a paper invoice, additional service charges will be applied due to the additional administrative and shipping costs.

9.2.                 If you transfer the invoice amount from a foreign account, all extra costs due to exchange rates or transaction costs are for your account. You owe us the full amount as indicated in the invoice.

9.3.                 We may ask for an advance payment before we execute our Services. This will be stipulated in the Quotation.

9.4.                 The payment term for our invoices is 15 days from the invoice date, unless otherwise agreed.

9.5.                 If you fail to pay our invoice on time the following applies:

a.     you will automatically be in default. A default notice is not required.

b.     we can charge the Dutch statutory (commercial) interest, from the moment the payment term expires until payment.

c.      you will pay all extrajudicial and legal costs we incur for the collection, including costs of external experts and lawyers.

d.     we can suspend further Services, also if you have already received a Confirmation for these Services.

9.6.                 You cannot offset our invoices against amounts owed by us to you.

9.7.                 Complaints about our Services shall not suspend a payment obligation.

Drivers and vehicles

10.                  The driver

10.1.               We require the drivers to be present at least 10 minutes before the start of the Services. The driver will make every effort to provide an optimal transportation service and to minimize any delays.

10.2.               In the case of a delay or other unforeseen circumstances that could affect the Services, we or the driver will inform you as soon as possible and take any necessary measures.

10.3.               We strive to keep the assigned driver details as finalized. However, due to the flexibility of our business these submitted details could change over time. Therefore, we may replace the driver for your Services without any prior notice. We will immediately send you the updated chauffeur details in the case we need to amended our schedule.

11.                  Rest times

11.1.               The drivers are legally bound to rest times. The rest times are applicable to our Agreement and we ask you to respect these. Please refer to Annex 2 for a specification of the rest times.

11.2.               If driving times are exceeded, the deployment of a second driver is required. The costs for deploying a second driver will be invoiced based on the hourly rates corresponding to the type of vehicle and the mileage allowances applicable to the driver's journey from our garage to the vehicle's location.

12.                  Overnight stay

12.1.               If the execution of the Services requires a driver to stay overnight the costs of the accommodation shall be borne by you. The costs include: a single private room with bathroom and toilet, meals for the driver and parking fees.

12.2.               If we arrange the accommodation we charge a flat fee of EUR 200 ex VAT per driver per night.

13.                  Vehicles

13.1.               We may change the vehicle for the execution of the Services. A replacement will always be of comparable or better quality than the original vehicle.

13.2.               Only the driver has the right to operate the vehicle.

13.3.               In case of a malfunction to the vehicle, we will make every reasonable effort to ensure the continuity of the route.

13.4.               The driver has the right to refuse the transport of luggage if, in their opinion, its weight and volume are excessive.

13.5.               The maximum number of seats in the vehicle is determined by us and may not be exceeded.

13.6.               It is the responsibility of the passenger(s) to wear all seat belts in the vehicle.

14.                  Not allowed in our vehicles

14.1.              The following is not allowed in our vehicles:

a.     smoking of any tobacco-related products such as (e-)cigarettes and vaporizers;

b.     the use or procession of illegal drugs; and

c.      consumption of alcoholic beverages.

14.2.               If a passenger violates article 14.1, the driver reserves the right to immediately terminate the Service without prior warning. In this case, the full fare of the booked Service will be charged, and you will not be eligible for any refund or compensation.

14.3.               If a passenger violates article 14.1, you may be liable for the cleaning cost with a minimum fee or EUR 250 ex VAT and a maximum fee of EUR 1000 ex VAT per vehicle.

14.4.               If a passenger damages the vehicle you will be liable for all direct and indirect damages.

15.                  Animals

15.1.               Animals must be declared prior to booking and may only be transported in a kennel or a soft-sided pet container. In the event that damage to the vehicle is caused by the animal, a damage fee and/or cleaning costs may be charged.

15.2.               For passengers with disabilities traveling with a service animal, the animal does not need to be transported in a kennel or soft pet container.

15.3.               Travelers are responsible for complying with all applicable laws and regulations regarding the transport of animals, including any required documentation, health certificates, and vaccinations.

15.4.               We reserve the right to refuse the transport of an animal if it appears aggressive, restless, or unmanageable, or if the animal could endanger the safety or comfort of other passengers.

15.5.               The number of animals that can be transported in one vehicle may be limited. Please contact us for more information on the maximum capacity for animal transport.

16.                  Child Seats

16.1.               Child seats must be requested prior to booking and may be subject to availability and additional charges.

16.2.               The child seat must be installed by you or a passenger. Drivers are not authorized to install a child seat.

16.3.               The passenger is responsible to ensure that the correct child seat is used, in accordance with the age, weight, and height of the child.

16.4.               The passenger is responsible for ensuring that children are properly secured in the child seat and that the child seat is correctly attached to the vehicle, according to the manufacturer's instructions

16.5.               We are not responsible for any injury or damage suffered by the use or incorrect instalment of a child seat.

16.6.               We reserve the right to refuse the transport of a child if a suitable child seat is not available or if the child seat is not properly installed or attached.

17.                  Lost Belongings

17.1.               The passengers are responsible for their personal belongings while using our Services. It is advised to always carry valuable items with them and not to leave them unattended in the vehicle.

17.2.               If a passenger realizes that they have left a personal belonging in the vehicle, they should contact the driver or us as soon as possible.

17.3.               The driver shall, within reasonable limits, attempt to locate and identify lost items.

17.4.               The costs and responsibility for returning the lost item to the passenger are borne by you.

17.5.               Lost items found in vehicles will be kept for a period of 30 days. After this period, unclaimed items may be disposed of.

Complaints and liability

18.                  Complaints

18.1.               You are required to check the cleanliness and condition of the vehicle before the start of the Services. In case of any defect or complaint you must report this to us within 24 hours, supported by photos.

18.2.               For all other complaints, you must send them within 24 hours of the execution of the Services to office @ taylortravelmanagement.com. We may reject to process complaints that are filed after this period.

18.3.               We will process your complaint as soon as possible and aim to provide a response within 48 days.

18.4.               If we find your complaint justified, we will take appropriate measures to rectify the situation or to compensate you.

19.                  Liability

19.1.               We are not liable for any damages in the following situations:

a.     not wearing seatbelts;

b.     data loss, hacking or other damage to your device when using free WiFi in our vehicles;

c.      damages caused by an animal during transport;

d.     lost or theft of personal belongings, unless the driver could have reasonably avoided the situation which has led to the damage; and

e.      in case of force majeure (article 22).

19.2.               We are not liable for damages resulting from death or injury of a passenger if the accident is caused by a situation which a reasonable driver could not have avoided.

19.3.               We are only liable for your direct damages, which are directly and exclusively the result of a shortcoming on our part.

19.4.               If we are liable, our liability is always limited to the amount paid out by our insurer or if our insurer does not pay out:

a.     EUR 1,000,000 per passenger or EUR 15,000,000 per event in case of death or injury;

b.     EUR 1,500 in case of lost or damaged items;

c.      EUR 1,000 in case of delay.

19.5.               The limitations of liability set out in this article do not apply if the damage is due to intent or gross negligence on our part.

The Legal Fine Print

20.                  Termination

20.1.               The Agreement can directly be terminated by us, without being liable for any damages, in the following situations:

a.     you are in material breach of these Terms or the Agreement. If the breach can be remedied, you will be given a reasonable period to do so.

b.     you are declared insolvent or bankrupt, or a request for bankruptcy has been filed, or you have submitted a request for suspension of payments.

21.                  We can engage third parties

We can engage third parties to partially perform our duties if we believe that this is necessary for the delivery of our Services. Sections 7:404 of the Dutch Civil Code (DCC) (performance of service by a specific person), 7:407 paragraph 2 DCC (joint liability) and 7:409 DCC (death of a particularly assigned service provider) are not applicable.

22.                  Force Majeure

22.1.               We will not be liable if we are unable to fulfil our obligations due to force majeure.

22.2.               Force majeure includes, but is not limited to: fire, strike, riot, war, act of God, pandemic, governmental orders or regulation, shortage of or inability to obtain gas or any other circumstance beyond the reasonable control of Taylor.

22.3.               If the force majeure lasts longer than 30 days, you may terminate the Agreement in writing. In this case, there is no right to compensation.

23.                  Intellectual property

We (or our licensors or suppliers) are the exclusive owners of all existing and future intellectual property, such as copyrights, trademarks, design rights, patents, source codes and know-how, which rest on our Website or are the fruits thereof.

24.                  Confidentiality and privacy

24.1.               We will keep all your Confidential Information confidential. By Confidential Information we mean any information that you have indicated is confidential or that arises from the nature of the information.

24.2.               In any case, the following is Confidential Information: personal data as referred to in the General Data Protection Regulation (GDPR).

25.                  No transfer of rights

You are not allowed to assign or transfer any rights and obligations from these Terms or Agreement without prior written approval of us. We can transfer our rights and obligations to our affiliates.

26.                  Applicable law and competent court

Dutch law applies to these Terms, our Services, any Quotation, Offer or Agreement. In case of a dispute, the Court of Amsterdam, the Netherlands has jurisdiction to hear all disputes or claims ensuing from these Terms or our Services.

ANNEX 1 – SURCHARGES

ANNEX 2 – REST TIMES

Below we have made a summary of the rest times that are applicable to our drivers. Please note that this is a summary and that the Dutch laws and regulations on working and rest times for taxi transport and the EU Regulation No. 561/2006 are applicable. These laws and regulations are leading, this summary is for your convenience.